Shipping & Returns
Shipping Policy
We proudly deliver to addresses across the United Kingdom, free delivery on every order—no minimum spend required! Orders are processed within 1 to 3 business days and delivered in 3 to 7 business days.
Once your order is dispatched, you’ll receive an email with a tracking number for easy parcel tracking. Please note that if you order multiple items, they may ship from different warehouses and arrive on different days at no extra cost. For any delays beyond 10 business days, feel free to contact us at vyralware@gmail.com with your order number.
If the parcel is lost, we'll be happy to send a replacement or issue a full refund. Don't forget to double-check your delivery address at checkout, and if you spot any mistakes, contact us immediately so we can assist you before dispatch.
Return & Exchange Policy
You have up to 14 days following the delivery of your order to request a cancellation, with no requirement to provide a reason. To do so, simply send an email to vyralware@gmail.com with your order number and the item you wish to return. Following this notification, you will have an additional 14 days to send the product back; our team will reply with the return address and all necessary instructions.
The item must be returned unused, preferably in its original packaging, using a tracked shipping service, with return shipping costs for a change of mind being the customer's responsibility. The refund will be processed to the original payment method within 14 days of receiving the returned item or receiving proof of postage, whichever comes first.
If the product is returned used or damaged beyond what is necessary to inspect it, a proportional amount may be deducted from the refund.
If you prefer a different item, please return the original product for a refund as outlined above and place a new order for your preferred item; however, if you receive a faulty or incorrect item, we will send the correct replacement free of charge.
Please note that for health and hygiene reasons, we cannot accept change-of-mind returns on sealed personal care items—such as toothbrushes, brush heads, razors, trimmers, and earpieces—once the seal has been opened after delivery, though this does not affect your legal rights if the item is faulty.
If an order arrives faulty, damaged, or incorrect, email us within 30 days of delivery with your order number and a photograph of the issue, and we will cover the return postage and provide a full refund or replacement. After 30 days, we will repair or replace the item, or issue a refund if those options are not possible, in accordance with the Consumer Rights Act 2015.