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Terms & Conditions

Customer Care

Email us at vyralware@gmail.com. We're an online shop, so email is the quickest way to get help, and every message is read by a member of our team.

When we'll reply?

We aim to reply within 2 business days. Business days are Monday to Friday, excluding UK bank holidays. Messages sent at the weekend are answered from Monday.

Help us sort it out faster

Please include in your email:

  • your order number

  • the email address you used at checkout

  • the name of the product

  • a photo, if the item arrived damaged or isn't what you ordered

What we can help with

  • tracking an order or a parcel that hasn't arrived

  • changing your address or cancelling before dispatch

  • returns, refunds and faulty items

  • checking whether a product works with your phone or device before you buy

Before you write

Many answers are already on the site. Our FAQ covers the most common questions, and the Shipping Policy and Return & Exchange Policy explain delivery times, returns and refunds in full.

Privacy & Safety

Your data:

We only ask for what we need to get your order to you: your name, delivery address, email address and phone number, plus the details of what you bought. We use it to process and deliver your order, send tracking updates and reply to your messages.

Who we share it with:

Only the companies that help complete your order: our suppliers, who pack and send your items, delivery companies, payment providers and Wix, the platform that hosts our shop. Some of them are based outside the UK, and when your data is sent abroad we rely on the safeguards UK law requires. We never sell your personal data.

Your rights:

Under UK data protection law (UK GDPR), you can ask for a copy of the data we hold about you, ask us to correct or delete it, or object to how we use it. Email vyralware@gmail.com and we'll reply within one month. If you're not happy with our answer, you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies:

Our website uses cookies that it needs to work, such as the ones that keep items in your basket. Other cookies, which help us understand how the site is used, are only set with your permission.

Paying safely:

Our checkout is encrypted, and payments are handled by secure providers. We never see or store your full card details. Your bank may ask you to confirm a payment in its app or by text message, which is a normal security check.

Staying safe from scams:

We only contact customers from vyralware@gmail.com. We will never ask for your card number, bank details or passwords by email, text or phone. If you receive a message that claims to be from VYRAL and looks suspicious, don't click any links. Forward it to us and we'll confirm whether it's genuine.

Using your products safely:

Please read the instructions that come with each product, especially for chargers, power banks and other electrical items. Use the cable and charger recommended for the device, and don't leave items charging unattended for long periods. If anything overheats, swells or smells of burning, stop using it straight away and contact us.

Full privacy details:

Our Privacy Policy, available at checkout, explains in full what we collect, why, how long we keep it and all of your rights.

Payment Methods

  • Credit and debit cards: Visa, Mastercard and American Express

  • PayPal

  • Apple Pay

  • Google Pay

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